The type of information that we collect from you depends on your particular interaction with our Services, we may collect information directly from you by automated means as set out below.
Account and Registration. We collect information, including personal information, directly from you, such as when you register an account with us to use our Services, including your name, email and user name.
Customer Support and Services. When you request information from us, contact us for customer service or other purposes. For instance we may email you to answer your inquiry or send you push-notifications on your smartphone unless you choose to disable the push-notification function in your settings.
Content. When you upload information to our Services about your trips, such as pictures, videos reviews, likes, comments, or any other information that you choose to provide to us (for example a profile picture) we maintain a copy of this content. We may also collect certain information metadata associated with your content (e.g., location, date/ time stamp, device type).
Information that We Collect from Third Parties. We may offer you the ability to log into our Site and Application through one of your social networking accounts, such as Facebook. If you chose to login through these social networks, we may obtain certain information from these third party sites with the permission you grant us. For example we may import your Facebook profile picture as your tripFiles®profile picture, or access your friends list if you allow us to do so. Our Site may also include social buttons, such as the Facebook Like button or other similar social media buttons, and we may collect information about how individuals like and share content about us on these social media platforms.
Please note, any third-party social networking or other site controls the information it collects from you. For information about how these third parties collect information, please see the Third-Party Advertisers and the Third Party Analytics sections below.
We have no control over how any third party site uses or discloses the personal information it collects about you.
Usage Data. We automatically collect information such as the following about your use of our Services (including our App and Site) through cookies, web beacons, log files and other methods: including log files, IP address, app identifier, device ID, advertising ID, location info, browser type, device type, domain name, the website that led you to our Services, the website to which you go after leaving our Services, the dates and times you access our Services; language information; device name and model; operating system type, name, and version; the length of time that you are logged into or using our Services, and the links you click and your other activities within the Services (“Usage Data”). With your consent, we also may collect the following information from your device about your use of the App: your precise location (geolocation); contacts from your phone; and your camera and/or photographs and videos stored within your phone. We collect this information to enable your sharing as part of your tripfiles. You can disable our access to your contacts, photos, and location services by changing your device’s settings.
We may combine Usage Data with other information that we have collected about you, including, where applicable, your user name, name, and other personal information. Please see the section “Cookies and Other Tracking Mechanisms” below for more information.
We use your information, including your personal information, for the following purposes:
We may share your information, including personal information, as follows:
We also may disclose your information in the following circumstances:
Do Not Track. Currently, our systems do not recognize browser “do-not-track” requests. You may, however, disable certain tracking as discussed in this section (e.g., by disabling cookies); you also may opt-out of targeted advertising by following the instructions in the Third-Party Ad Networks section.
Cookies. Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser for record-keeping purposes. Some cookies allow us to make it easier for you to navigate our Site, App, and Services, while others are used to enable a faster log-in process or to allow us to track your activities at our Services. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our Site who disable cookies will be able to browse certain areas of the Site, but some features may not function.
Clear GIFs, pixel tags and other technologies. Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs (a.k.a. web beacons, web bugs or pixel tags) in connection with our Site to, among other things, track the activities of Site visitors, help us manage content, and compile statistics about Site usage. We and our third-party service providers may also use clear GIFs in HTML emails to our customers, to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.
For example, we may work with the following advertising platforms, among others:
Custom Audiences and Matching. We may disclose certain information (such as your email address) with third parties – such as Facebook (more info on Facebook Custom Audience here or see above) so that we can better target ads and content to our users, and others with similar interests on these third parties’ platforms or networks (“Custom Audiences”). We may also work with third party ad networks and marketing platforms that enable us and other participants to target ads to Custom Audiences submitted by us and others. If you would like to opt-out of being included in our Custom Audiences going forward, email us at email@example.com and we will opt you out of our future Custom Audiences.
As noted above, you may also control how Facebook and other third parties display certain ads to you, as explained further in their respective privacy policies and ad preferences pages. You can also obtain more information about targeted advertising, and how to opt-out of receiving targeted ads from many third-party ad networks (including Facebook and Google), at www.aboutads.info/choices (Digital Advertising Alliance, US Users).
Opting out of participating ad networks does not opt you out of being served advertising. You may continue to receive generic or “contextual” ads on our Services. You may also continue to receive targeted ads on other websites, from companies that do not participate in the above programs. Please note, that opt-out mechanisms are cookie based; so, if you delete cookies, block cookies or use another device, your opt-out will no longer be effective.
You control what you post to our Services, and, in most instances, who has access to your posts. Please note that, as discussed above in the “How We Disclose Your Information” section above, in accordance with your privacy settings, certain information may be available to other users of our Services. If you post your own content on our Services, your posting may become public (in accordance with your privacy settings) and we cannot prevent such information from being used by others in a manner that may violate this Policy, the law, or your personal privacy.
Our Services may contain links to third-party websites. Any access to and use of such linked websites is not governed by this Policy, but instead is governed by the privacy policies of those third-party websites. We are not responsible for the information practices of such third parties.
Our Sites also may include social media features and widgets (collectively “Widgets”), such as a "share this" or “like” button or other interactive mini-programs that run on our Services. Widgets can be used to provide you specific services from other companies (e.g., displaying the news, opinions, music, etc.). These third party sites may collect your IP address and certain information through the Widgets. Cookies may also be set by the Widgets to enable them to function properly. Widgets displayed on our Sites are not hosted by the relevant third party and are subject to the privacy policies of the third-party company providing the Widget, and not this Policy.
We have implemented precautions to protect the information we collect from loss, misuse, unauthorized access, disclosure, alteration, and destruction. Please be aware that no data security measures can guarantee 100% security.
You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords, or for any activity on your account via unauthorized password activity.
We may send periodic promotional or informational emails to you. You may opt out of such communications by following the opt-out instructions contained in the email. Please note that it may take up to ten (10) business days for us to process opt-out requests. If you opt out of receiving emails about recommendations or other information we think may interest you, we may still send you emails about your account or any Services you have requested or received from us.
Our Services are not designed for children under the age of thirteen (13) and we do not knowingly collect any information from children. If we discover that a child under 13 has provided us with personal information, we will delete such information from our systems.
Under California’s “Shine the Light” law (Cal. Civ. Code § 1798.83), California residents who provide us their personal information are entitled to request and obtain from us, free of charge, information about the personal information (if any) we have shared with third parties for their own direct marketing use; such requests may be made once per calendar year for information about any relevant third party sharing in the prior calendar year (so, requests submitted in 2018 would be applicable to relevant disclosures (if any) in 2017). If you are a California resident and would like to make such a request, please submit your request in writing by emailing us at firstname.lastname@example.org, using the subject line "Request for California Privacy Information." In your request, please attest to the fact that you are a California resident and provide a current California address. We will reply to valid requests by sending a response to the email address from which you submitted your request. Please note that not all information sharing is covered by the "Shine the Light" requirements and only information on covered sharing and the relevant details required by the Shine the Light law will be included in our response.
This Policy is current as of the Effective Date set forth above. We may change this Policy from time to time, so please be sure to check back periodically. We will post any changes to this Policy on our Site. If we make any changes to this Policy that materially affect our practices with regard to the personal information we have previously collected from you, we will endeavor to provide you with notice in advance of such change, such as via email or prominent notice in the App or on the Site.
If you have questions about the privacy aspects of our Services or would like to make a complaint, please contact us at email@example.com